09ber Privacy Policy — How We Protect Your Data

09ber ("we", "us", "our") operates the online casino and sports betting platform at https://09ber.org. This Privacy Policy describes how 09ber collects, processes, stores, and protects the personal data of individuals who register and use the 09ber platform ("Players", "Users", "you"). It also describes your rights in relation to that data and how to exercise them.

By registering an account with 09ber, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not register or continue to use the 09ber platform.

09ber collects personal data from Players at various stages of the account lifecycle, from registration through to account closure. The categories of personal data we collect and the means by which we collect them are set out below. We collect only what is necessary for the purposes described in this Privacy Policy and do not collect data speculatively or unnecessarily.

Registration Data

• Full name, date of birth (for age verification purposes), and Bangladesh mobile phone number used to register
• Residential address, used for identity verification and anti-money laundering compliance checks
• Account credentials (username and encrypted password). Passwords are never stored in plain text
• Preferred language, currency, and communication preferences submitted during onboarding

Financial and Transaction Data

• Payment method details including bKash wallet number, Nagad number, Rocket number, Upay number, or masked card details for Visa and Mastercard transactions
• Transaction history: all deposits and withdrawal requests including amount, timestamp, method used, and processing status
• Bonus and promotion claim history, wagering activity records, and associated rollover progress

Technical and Usage Data

• IP address, device type, operating system, browser type and version, screen resolution, and device identifiers collected automatically on each platform session
• Session data: login timestamps, session duration, pages visited, games played, bets placed, and navigation patterns within the platform
• Cookie and tracking data collected in accordance with our cookies policy (see Section 8 below)

09ber uses the personal data we collect for specific, legitimate purposes. We do not use your personal data for purposes incompatible with those stated below, and we do not sell your personal data to third parties for marketing purposes. The primary purposes for which we use your data are:

• Account creation and management: creating and maintaining your 09ber account, verifying your identity, and communicating account-related information to you
• Transaction processing: processing deposits and withdrawal requests via your chosen payment method and reconciling payment records
• Regulatory compliance: fulfilling our legal obligations including age verification (21+), KYC identity checks, and anti-money laundering screening
• Platform security and fraud prevention: detecting, investigating, and preventing fraudulent activity, account abuse, money laundering, and prohibited behaviours described in our Terms & Conditions
• Responsible gaming: monitoring gambling patterns to identify signs of problem gambling and facilitating the use of responsible gaming tools such as deposit limits and self-exclusion
• Platform improvement: analysing anonymised and aggregated usage data to improve the performance, stability, and user experience of the 09ber platform

Where we wish to use your personal data for a purpose not listed above (such as direct marketing), we will seek your specific consent in advance and provide a clear opt-out mechanism. You may withdraw any such consent at any time by contacting [email protected].

09ber processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms & Conditions you accepted when registering your 09ber account — including account management, transaction processing, and support
• Legal obligation: processing required to comply with applicable laws, including age verification, KYC compliance, anti-money laundering obligations, and responding to lawful requests from regulatory authorities
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and the improvement of platform features, where those interests are not overridden by your individual rights
• Consent: processing for optional purposes such as direct marketing communications or personalised promotional offers, where you have given us your specific, informed, and freely given consent

09ber does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with third parties only in the limited circumstances set out below:

Service Providers

• Payment processors and mobile money operators (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard network partners) for the purpose of processing your deposit and withdrawal transactions
• Identity verification and KYC service providers who assist 09ber in verifying the age and identity of Players as required by our compliance obligations
• Technical service providers including cloud hosting partners, security monitoring services, and platform infrastructure providers, each bound by confidentiality obligations consistent with this Privacy Policy

Legal and Regulatory Disclosure

• Where required by applicable law, court order, or lawful request from a government or regulatory authority, 09ber may be required to disclose your personal data. We will notify you of any such disclosure request to the extent permitted by law
• In fraud investigations or where disclosure is necessary to protect the safety, rights, or property of 09ber, its players, or the public

All third parties with whom 09ber shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to 09ber.

09ber uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how Players use our services. Cookies are small text files placed on your device by your browser when you visit the platform. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login persistence, and security tokens. These cannot be disabled without breaking core platform functionality
• Analytics cookies: used to collect anonymised data about how Players navigate the platform, which pages they visit most frequently, and where they encounter errors, helping us improve the platform experience
• Preference cookies: store your language, display, and notification preferences so that the platform remembers your settings across sessions without requiring you to reconfigure them on each visit

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent certain platform features from working correctly. Analytics and preference cookies may be disabled without affecting your ability to deposit, play, or withdraw.

09ber retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention periods in the summary table in Section 2 above apply. Where you close your account, 09ber will delete or anonymise your personal data within a reasonable time after the expiry of the applicable retention period, subject to any ongoing legal hold obligations.

Financial transaction records are subject to a mandatory minimum retention period for anti-money laundering compliance purposes regardless of account status. This means that even after your 09ber account is closed, your transaction history will be retained for the required statutory period before being securely deleted.

09ber takes the security of your personal data seriously and maintains a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption on all data in transit between your device and the 09ber platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted
• Encrypted storage of passwords and sensitive financial data using industry-standard hashing and encryption algorithms. Plain-text passwords are never stored in our systems
• Access controls restricting which 09ber staff members can view personal or financial data, with all data access activity logged and subject to regular audit

While 09ber implements these measures to the highest practical standard, no system of data security is entirely infallible. In the event of a data breach affecting your personal data, 09ber will notify you and take all necessary remedial steps as promptly as circumstances allow.

Subject to applicable law, you have the following rights in relation to the personal data that 09ber holds about you. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a description of the right you wish to exercise:

• Right of access: you may request a copy of all personal data 09ber holds about you, along with information about how it is processed
• Right of rectification: if any personal data held by 09ber about you is inaccurate or incomplete, you have the right to request that it be corrected
• Right of erasure: in certain circumstances you may request the deletion of your personal data, subject to 09ber's legal retention obligations
• Right to restrict processing: you may request that 09ber limit the way in which it processes your personal data in specific circumstances, such as where you dispute the accuracy of the data
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal

09ber will respond to all data rights requests within a reasonable timeframe in accordance with applicable law. We may request proof of identity before acting on a data rights request to ensure that we are responding to the correct individual.

The 09ber platform is strictly intended for adults aged 21 and above. 09ber does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on the 09ber platform, please contact [email protected] immediately so that we can investigate and take appropriate action.

09ber reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date shown at the top of the Policy. Where changes are material — for example, where we introduce a new category of data processing or share data with a new category of third party — we will make reasonable efforts to notify registered Players via their account contact details before the change takes effect.

Your continued use of the 09ber platform after a revised Privacy Policy has been published constitutes your acceptance of the changes. If you do not accept the revised Policy, you should discontinue use of the platform and may request account closure by contacting our support team.